Last Updated: 22/08/2024
Welcome to Boost - Stay in Motion. These Terms of Service ("Terms") constitute a legal agreement between you ("User," "you," or "your") and Boost Company Limited ("Boost," "we," "us," or "our") Reg. No. 120230047967. By accessing or using the Boost mobile application, or any related services (collectively, the "Services"), you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Services.
Boost Company Limited (“Boost”, “we”, or “us”), provides an online car sharing platform that connects rental companies & vehicle owners with travelers & locals seeking to book/rent those vehicles. Boost is accessible through the mobile app on both the App Store and Google Play Store. The Boost websites, blog, mobile applications, and associated services are collectively referred to as “the Services”. By accessing or using the Services, including by communicating with us or other Boost users/vendors, you agree to comply with, and be legally bound by, the provisions of these Terms of Service (these “Terms”), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Services and constitute a binding legal agreement between you and Boost.
These Terms, together with the cancellation policy, applicable insurance terms and certificates, and the additional policies (together, the “Policies”) constitute the “Agreement” between you and Boost (each a “Party” and together, “the Parties”).
Boost reserves the right, at our sole discretion, to modify the Services or to modify the Agreement, including these Terms, at any time. If we modify these Terms, we will post the modification on the Services. We will also update the “Last Updated” date at the top of these Terms. If you continue to access or use the Services after we have posted a modification or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified terms. If the modified terms are not acceptable to you, your sole recourse is to stop using and accessing the Services and close your Boost Account within 30 days. If you choose to close your Boost Account, the previous effective version of these Terms will apply to you, unless you use the Services during the intervening 30 day period, in which case the new version of these Terms will apply to you.
You must be at least 18 years old and possess the legal authority to enter into these Terms. The Services are intended solely for userswho meet our eligibility requirements in the location where the vehicle is booked. Any use of the Services by anyone that does not meet these eligibility requirements is expressly prohibited.
To access certain features of the Services, you must sign up for an account with us (a “Boost Account”). You can create a Boost Account by providing us your first and last name, email address and/or mobile phone number, and creating a password or connecting through an account with a third-party site or service (including Apple, or Google). When you book a vehicle as a traveler, user, or guest (“user”), you provide us with certain additional information about yourself. Similarly, when you list a vehicle as a vehicle owner, rental agency, vendor, or host (“vendor”), you provide us with certain additional information about yourself and your vehicle(s) (if applicable). You must provide accurate, current, and complete information during the registration, booking, and/or listing process. You must keep your Boost Account up to date at all times. Based on information you provide, Boost may impose additional requirements for you to book a trip (e.g., providing a deposit, adding a second form of payment, buying a certain level of protection plan, or other requirements). You must upload a valid drivers licence where/when required on the booking/reservation page. By using the services, you warrant all information provided to be true, accurate, up-to-date, and complete.
Where permitted, Boost has the right, but not the obligation, to undertake screenings, checks, and engage in processes designed to (1) help verify the identities or check the backgrounds of users, including driving history and driver’s license validity and (2) verify vehicle details. Boost does not endorse any vehicle, user, or a user’s background, or commit to undertake any specific screening process. Boost may in its sole discretion use third-party services to verify the information you provide to us and to obtain additional related information and corrections where applicable, and you hereby authorize Boost to request, receive, use, and store such information. Boost may permit or refuse your request to book or list a vehicle in its sole and absolute discretion. Boost may, but does not commit to, undertake efforts to ensure the safety of vehicles shared through the Services. We do not make any representations about, confirm, or endorse the safety, roadworthiness, or legal status of any vehicles beyond our policies that require hosts and third-party car rental companies to ensure their vehicles are in safe and operable condition, legally registered to be driven on public roads, have a clean title, are insured with the correct type of coverage to undertake bookings from third-party users, not subject to any applicable safety recalls, and otherwise satisfy our vehicle eligibility requirements which we share with all vendors/hosts before they begin to use out services. If any damage or theft occurs on a vehicle listed on Boost, the vehicle owner(s) and the renter/host will be accountable and responsible to sort out or seek legal assistance accordingly. Boost is a third party booking platform, takes no responsibility, and will provide no indemnity in any case of damage, theft, loss, injury, or any other forms of liabilities. Boost is simply a platform that connects the vehicle owner / car rental agency with the guest / user / driver. The driver verification process expects the information used to book the vehicle on the Boost app to be valid, accurate, and belonging to the rightful renter of the vehicle. Renters / users will not use information or identification belonging to anyone other than themselves. You hereby warrant all information provided to Boost to be accurate, true, up-to-date, and complete. If otherwise, or any false identification being provided, you will be held liable to the extent of the Law.
Users may cancel their trip through our mobile app, and the cancellation is effective immediately. Whether the User received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the User cancels the trip, the length of the trip, and the trip type.
| booking time | cancellation period | fee charged |
|---|---|---|
| > 1 week before pick up | > 72 hrs before pick up | 0% |
| > 72 hrs before pick up | > 48 hrs before pick up | 15% |
| < 72 hrs before pick up | < 24 hrs before pick up | 30% |
| Any time before pick up* | < 12 hrs before pick up | 50%* |
| Any time | Within 6 hrs from time of booking | 0% |
For booking periods greater than 6 days that are cancelled less than 12 hrs from pick up, you will only be charged the 50%* fee if that amount is less than 3 days of the daily vehicle price. We will not claim a fee greater than 3 days, or 50% of the total payable amount (whichever is less). Users who book any period have 1 hour after booking time to cancel at no charge. If a booking is made for less than a 3 day period that is then cancelled < 12 hrs from pick up time, we will refund an amount at our sole discretion. If a user wants to cancel a booked trip, we encourage them to notify the operators as soon as possible via Boost helpline +260 777 323 946 and to process the cancellation themselves through the app. For all payments made through or outside the Boost app, any valid refund amounts are liable to transfer fees, and/or currency conversion fees where applicable, and may take up to 21 business days to be processed, approved, and reflected in your bank account / dispatch account. Boost reserves the right, solely at our discretion, who we process and approve refunds to. Any attempts to defraud, misuse, or practice of ill-will are void of a refund.
For complete terms of service, please visit Boost_Terms_of_Service.pdf