Last Updated: 22-12-2023
Welcome to Boost, the innovative car rental platform dedicated to providing a seamless and secure user experience. This Privacy Policy outlines how we collect, use, and protect your personal information.
Boost Company Limited. and its subsidiaries (collectively, “Boost”, “we”, or “us”) care about privacy and want you to be familiar with how we collect, use, process, and disclose your personal information. This Privacy Policy describes our privacy practices in connection with our websites and applications that link to this Privacy Policy (collectively, the “Services”) and our offline interactions with you in settings where we post this Privacy Policy.
1. Personal information you give us
Account data. When you register for an account with us, we require certain personal information to open your account, such as your name, email address, and password.
Profile data. We may also ask you to provide additional profile information to use certain features of the Services which may include street addresses, phone numbers, driver’s license number, date of issuance and issuing country and/or state, profile photos, and date of birth.
Vehicle data. We collect information you provide in relation to a vehicle such as vehicle listing details, vehicle identification number (VIN), availability dates, reviews, and uploaded trip photos.
Payment data. If you pay via banking instruments, credit/debit cards, or any digital payment system, collect your digital payment details, bank account or payment card numbers, and transaction information in connection with a potential or actual transaction, which may be processed and stored by one or more third party payment service providers or digital payments companies including our internal accounts department.
Identity verification data. In some instances, we may collect identity verification information such as a photograph or scanned copy of a driver’s license, passport, national ID card, or payment card, social media account information, driver’s/motor vehicle record, insurance information, or other forms of identification information. You are expected to provide accurate information and will be held accountable should you mislead or obscure any details of your personal information.
Communications. When you communicate with Boost, including via phone, email, or chat, or use the Services to communicate with other users, we collect information about your communication and any information you choose to provide.
User research and survey data. We collect information you provide when you choose to participate in user research initiatives and/or community surveys. This may include demographic information if you choose to share it with us.
2. Information We Collect
User Information: When you register on Boost, we collect personal information such as your name, email address, and contact details.
Booking Information: To facilitate bookings, we may collect details about your rental preferences, pickup/drop-off locations, and payment information.
Device Information: We may collect information about the devices you use to access our platform, including IP addresses, device type, and browser information.
Usage data. We collect information about your interactions with the Services, such as the pages or other content you view, your log-in history, your searches, bookings you have made, favourites,
Cookies and similar technology. When you access the Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, clear gifs, pixel tags, e-tags, “Flash cookies”, or other local storage provided by your browser or associated applications (collectively “Cookies”).
3. Personal information we collect from third-party sources
Third-party services. If you choose to log in to our Services through a third-party site or service (e.g., Apple, Facebook, or Google), the third-party service may send us information such as your registration and profile information from that service. The information we may receive varies by service and is controlled by the relevant service. By associating an account managed by a third party with your Boost account and authorizing Boost to have access to this information, you agree that Boost may collect, store, and use this information in accordance with this Privacy Policy. We are not responsible for how those third parties use and share your information. Please refer to the privacy policies of those third parties to understand how they use and share your personal information.
Third-party in-vehicle devices. If your vehicle, or a vehicle you book through the Services, includes an in-vehicle device or system operated by a third-party service (including vehicle manufacturers) or installed by the car rental company “Host”, that host or service may record information about your use of the car. These devices or systems may monitor the car's condition, performance and operation, track fuel consumption, distance traveled, location, and other information. The host and/or third-party service will be solely responsible for its use of such information but may disclose such information to Boost, which we will use in accordance with this Privacy Policy.
Background check services. To the extent permitted by applicable laws, Boost may collect background information about you from public records, background check providers, or other screening services, including credit reports, police records and information about criminal convictions or from sex offender registries. We may use your information, including your full name and date of birth, to obtain such reports.
Other sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data, fraud detection information, or data from credit bureaus and other third-party data providers.
We may combine the information about you that we receive from third-party sources with other information we have about you.
4. How We Use Your Information
Service Provision: Boost uses collected information to provide and improve our services, including processing bookings and ensuring a personalized experience.
Communication: We may use your contact information to send important updates, promotions, and relevant communications.
Analytics: We analyze user behavior to improve our platform, troubleshoot issues, and enhance user experience.
5. Information Sharing
Rental Agencies: Your booking information will be shared with the relevant rental agency to facilitate your reservation.
Third-Party Services: We may engage third-party services to assist in providing our services, and your information may be shared with these parties.
We and our third party advertising partners may collect and use your personal information for marketing and advertising purposes:
Direct marketing. We may send you Boost-related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the Opting out of marketing communications section below.
Interest-based advertising. We may contract with third party advertising and social media companies to display ads on the Services and other sites. These companies may use cookies and similar technologies to collect information about you (including the device data, online activity data, and/or geolocation data described above) over time across our Services and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. These ads are known as “interest-based advertisements”. You can learn more about your choices for limiting interest-based advertising, in the Interest-based advertising choices section below.
For security and safety, including to:
Verify your identity or authenticate information that you provide, including during account creation and password reset processes Resolve disputes, collect fees, and troubleshoot problems Detect, prevent, and/or remediate fraud, abuse, security incidents, or other potentially harmful, prohibited, or illegal activities.
Sharing between hosts and guests
Boost enables car owners to offer and share their vehicles with other individuals. If you agree to a booking through the Services, we may provide your information to the other party in that transaction as reasonably necessary to facilitate the transaction. For example, Boost may provide your mobile phone number to facilitate communication, your driver's license information to confirm license validity and for identity verification, or your photograph to facilitate identification. We will also share the address of the vehicle and, if applicable, the proposed delivery location with the other party.
Service providers
We may share information with vendors and service providers who support the operation of the Services and business and who need access to such information to carry out their work for us (including, for example, web hosting, analytics, payment processing, email delivery, marketing, insurance, claims administration, vehicle recovery, roadside assistance, incident response, and customer support services). In some cases, the service provider may directly collect the information from you on our behalf.
Professional advisors
We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
Business transfers
We may sell, transfer, or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization, or sale of assets, or in the event of bankruptcy or dissolution
Responding to legal requests, preventing harm, and protecting our rights
We may disclose your personal information to courts, law enforcement, governmental or tax authorities, or third parties. We will make such disclosure to the extent we are required or permitted to do so by applicable law or where we consider such disclosure is reasonably necessary to comply with our legal obligations or legal process, to respond to claims asserted against us, and for the security and safety purposes described above. We may also disclose your information in response to valid legal requests relating to criminal investigations or alleged or suspected illegal activity or any other activity that may expose Boost, you, or any other user, or to protect the rights, property, or personal safety of Boost, our users, or others.
6. Security
Boost Company Limited takes the security of your personal information seriously. We employ a number of technical, physical, and organizational measures designed to protect information against unauthorized access, destruction, or alteration while it is under our control. However, no method of transmitting or storing information can be 100% secure and we cannot guarantee the security of your personal information against unauthorized access and disclosure. Thus, Boost will not be liable in any event releases such information to any third party.
Minors
The Services are not intended for anyone under the age of 18 and we do not knowingly collect personal information from users under the age of 18. If a minor under the age of 18 has already provided us with personal information, his or her parent or guardian may contact us to request that we delete it.
Third-party privacy practices
This Privacy Policy addresses only the use and disclosure of information collected by Boost. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. If you disclose your information to others, or if you are directed to a third-party website, their privacy notices and practices will apply. Some areas of the Services implement Google Maps/Places mapping services, including the Google Places API.
7. Your Choices
You have the right to access, correct, or delete your personal information. You can manage your communication preferences in your account settings.
Opting out of marketing communications.
You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email. You may continue to receive service-related and other non-marketing emails. If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying STOP to our marketing message or as described in the message.
Account closure If you wish to close your account and request deletion of your personal information, please send an email to [email protected]
Please note that we may be unable to delete information needed to comply with applicable laws, detect or prevent fraud, collect any fees owed, resolve disputes, assist with or process claims, troubleshoot problems, assist with any audits and investigations, to enforce our Terms of Service and Policies, and take other actions reasonably necessary, permitted, or required by applicable law. There may also be residual information that will remain within our databases and other records, which will not be removed.
8. Cookies
We may use cookies to enhance your experience on our platform. You can manage cookie preferences through your browser or phone settings.
9. Changes to this Privacy Policy
Boost Company Limited reserves the right to update this Privacy Policy periodically. We will notify users of any significant changes.
10. Contact
If you have any questions or concerns about this Privacy Policy, please contact us at [email protected]
By using www.boostco.net and its services you agree to the terms outlined in this Privacy Policy.